Artificial intelligence agents are taking over the healthcare industry, with a predicted 33% of enterprise software applications including the technology by 2028. An AI agent is an AI system or program that autonomously performs tasks. Unlike chatbots, they are more independent, are capable of growing and learning from past performances and can work without human input.
In the healthcare industry, these types of technologies are being used to optimize administrative workflows like insurance capture and verification, prescription request processing or lab requisition forms. These types of jobs are perfect for agentic AI, as generic AI is often trained on limited or biased data and is faced with regulatory barriers like HIPAA.
In 2024, 3 in 5 physicians said they used AI to address administrative burden through automation. Because of how detailed and complicated the healthcare system can be, doctors are using AI to free up their time to spend with their patients. If AI agents take care of the backend work, both physicians and patients benefit, with better care, higher success rates and more face-to-face time when it matters most. Because of these benefits, it will not be long before the industry sees the gap between interest and adoption fully close. Let’s examine the use of AI agents in healthcare below:
Source: Orbit Healthcare
